Refund and Cancellation Policy

Last Updated: 2025-12-19

1. Our Commitment

At Astral Bosphorus, we are committed to providing high-quality astrology services and personalized frequency audio content. We want you to be completely satisfied with your purchase. This Refund Policy outlines our policies in compliance with Canadian consumer protection laws.

2. Digital Products and Services

Due to the nature of our digital products and personalized services, please note the following:

2.1 Services Eligible for Refund

  • Before Delivery: Full refund available if you cancel before we begin work on your order
  • Technical Issues: Full refund if we cannot deliver your service due to technical problems on our end
  • Significant Errors: Refund or re-delivery if there are significant errors in your birth chart data entry (must be reported within 7 days)

2.2 Services NOT Eligible for Refund

  • After delivery of astrology reading or report
  • After custom audio files have been created and delivered
  • Dissatisfaction with astrological interpretations (readings are subjective)
  • Change of mind after service has been provided
  • Incorrect birth information provided by customer

3. Cancellation Policy

3.1 Before Work Begins

You may cancel your order for a full refund if:

  • You contact us within 24 hours of purchase, AND
  • We have not yet started working on your personalized service

3.2 After Work Has Started

Once we begin creating your personalized content:

  • Birth Chart Analysis: No refund after analysis begins
  • Custom Audio Files: 50% refund if cancelled before completion
  • Consultations: No refund once scheduled

4. Refund Process

4.1 How to Request a Refund

To request a refund:

  1. Email us at contact@astralbosphorus.com
  2. Include your order number and reason for refund request
  3. Provide any relevant documentation (for error claims)

4.2 Processing Time

  • Refund requests are reviewed within 2-3 business days
  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method
  • Please allow additional time for your bank to process the refund

5. Exchanges and Corrections

5.1 Birth Data Corrections

If you discover an error in the birth data you provided AFTER receiving your reading:

  • One free correction within 7 days of delivery
  • Additional corrections may incur a fee (50% of original service price)

5.2 Service Quality Issues

If you experience issues with audio file quality or technical delivery problems, we will:

  • Re-deliver the product at no charge, OR
  • Provide a full refund

6. Special Circumstances

6.1 Extreme Delays

If your order is delayed beyond our stated delivery timeframe by more than 14 days due to our error, you may request:

  • A full refund, OR
  • A discount on a future purchase

6.2 Force Majeure

We are not responsible for delays or inability to perform services due to circumstances beyond our control (natural disasters, technical failures, etc.). In such cases, we will work with you to reschedule or provide alternative solutions.

7. Customer Responsibilities

To be eligible for refunds or corrections, you must:

  • Provide accurate birth information when ordering
  • Report issues within the specified timeframes
  • Respond to our communications in a timely manner
  • Not have violated our Terms of Service

8. Canadian Consumer Rights

This refund policy does not limit your rights under Canadian consumer protection laws. In provinces where digital goods are covered by consumer protection legislation, you may have additional rights. For more information, contact your provincial consumer protection office.

9. Dispute Resolution

If you're not satisfied with our response to your refund request:

  1. Contact us to discuss your concerns further
  2. We will work in good faith to resolve the issue
  3. If unresolved, you may contact your provincial consumer protection office

10. Questions and Contact

If you have questions about our Refund Policy or need to request a refund:

We typically respond to refund requests within 1-2 business days.

This Refund Policy is designed to comply with Canadian consumer protection laws while fairly addressing the unique nature of digital and personalized services. We reserve the right to update this policy, and will notify customers of significant changes.